Help

Local data

Local logging is free and works with no account, no payment, and no network connection. It covers all nine record types: bottle feeds, nursing, diapers, sleep, pumping, temperature, solids, growth, and medications or vaccinations.

Local-only data lives on that device only. It is not backed up without Premium, and it does not move to a new phone. On Android, the app keeps cloud backup and device-to-device transfer turned off for this data. If you lose or replace your device without using Premium, local-only data is gone. Premium is the supported backup.

Accounts and passwords

You do not need an account for local use. Premium needs a Newborn Log account, which you create with a one-time code sent to your email — there is no password at sign-up.

If you set a password later, use at least 12 characters with letters and digits. Forgot it? Reset it from the sign-in screen; the reset link opens the web app.

Premium and subscriptions

See the plans and prices on the pricing page.

Premium is an optional paid subscription. It keeps your log in sync across your devices, the web app, and any caregivers you invite. Turning on sync is a separate, explicit step: you choose which local babies to send, and the app states what it will upload before it sends anything.

The price you see in Google Play or the App Store before you buy, in your local currency with any applicable tax, is the price that applies. Premium renews automatically until you cancel. On Android, manage or cancel it in Google Play under Subscriptions; on iPhone, manage or cancel it in Settings or the App Store. Newborn Log cannot cancel a Google Play or App Store subscription for you.

Cancelling keeps your access until the current paid period ends. If a subscription lapses, your account-bound records stay readable and editable, but they stop syncing until you resubscribe. Newborn Log never deletes data because a subscription lapsed.

Sharing

One eligible subscription owner's Premium covers the caregivers they invite to their babies. Invite a caregiver by email; once they join, they can use the shared log without buying their own subscription.

Export

Download a copy of your data at any time from Account settings, on the web app or in the app. On Android, local export uses your phone's own file picker, so you choose where the file is saved.

Support

Email [email protected] with any question about your account, a subscription, or your data. We answer in English and Simplified Chinese. See Delete your account for account deletion steps.